Tandem Motor Finance Limited

Financial Ombudsman decision DRN-3485450 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mrs E contacted the finance provider in April 2020 to request a payment holiday as she and her husband had been affected by the government imposed restrictions in response to the pandemic.Treatment in financial difficulty

Mrs E complained that interest shouldn’t be applied during the payment holidayInterest and rates

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3485450.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.