Barclays Bank UK PLC

Financial Ombudsman decision DRN-3479430 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Tue Oct 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

He says he may have been charged interest as a result of the differenceCharges and fees

I accept that Barclays ought to have explained to Mr J in its final response letter that this issue wasn’t covered in the account terms and conditions.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3479430.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.