Barclays Bank UK PLC

Financial Ombudsman decision DRN-3479170 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

As a result he’d been charged interest on the running balanceCharges and fees

This complaint is about the way Barclaycard has administered the payments on Mr M’s account during the period July to December 2021, while his section 75 claim was under consideration.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3479170.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.