Vanquis Bank Limited

Financial Ombudsman decision DRN-3476451 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10redress stated in the decision

Mon Oct 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr A says despite having agreed payment plans with Vanquis , it continues to charge him interest and charges to his credit card account and rather than helping him , this is putting him further into debt.Treatment in financial difficulty

Mr A complains Vanquis Bank limited (Vanquis) are putting him further in debt by applying interest and charges to his credit card account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3476451.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.