Nationwide Building Society

Financial Ombudsman decision DRN-3476336 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Nationwide started the chargeback process to try to recoup Mr F’s payment from the agent.Card dispute or chargeback

Unhappy with the outcome and the time it had taken for Nationwide to deal with things, Mr F complained.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3476336.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.