Santander UK Plc
Financial Ombudsman decision DRN-3476320 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
it was withdrawing his banking facilities immediately. It restricted all four of his accounts, which were scheduled to be closed in 30 days’ time.Account closed or refused
I’ve also noted Mr O’s concern with an account statement that he says he’s received out of the blue, suggesting that he owes the bank a sum of around £55. That is quite a distinct matter from those raised within this complaint, so Mr O should speak to the bank about this and raise a separate complaint if he thinks it has made a mistake.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3476320.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.