Clydesdale Bank Plc
Financial Ombudsman decision DRN-3472204 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Wed Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Virgin Money made errors with the service it provided when dealing with Mr O’s complaintsComplaint handling
no reasonable adjustments were offeredSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3472204.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.