HSBC UK Bank Plc
Financial Ombudsman decision DRN-3470897 Not upheld
Not upheldoutcome, as published by the Ombudsman
£70redress stated in the decision
Mon Jun 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
I note his comments about HSBC paying compensation and can see it refunded the late payment fee and paid £70 as a gesture of goodwill.Charges and fees
I do not require it to take any further action in regard to removing the payment marker from Mr S’ credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3470897.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.