Santander UK Plc
Financial Ombudsman decision DRN-3470260 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Miss C complains that Santander UK Plc (Santander) didn’t do enough to make sure she wasn’t being scammed when she made payments intended to be investments.APP scam refund refused
She contacted Santander, as she believed she’d been the victim of an elaborate scam and asked it to raise a chargeback.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3470260.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.