Lloyds Bank PLC

Financial Ombudsman decision DRN-3469326 Upheld

Upheldoutcome, as published by the Ombudsman

£52redress stated in the decision

Mon Jun 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr K complains that Lloyds Bank PLC blocked his debit card when he attempted to withdraw cash from his bank account.Funds blocked or frozen

Mr K has raised a concern about the complaint manager who issued the final response to his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3469326.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.