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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-3468757 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Jul 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr C complains that Tesco Personal Finance PLC mishandled his chargeback claimCard dispute or chargeback
Mr C complained and Tesco offered him £100 compensation for the distress and inconvenience caused by the confusion and poor service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3468757.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.