Lloyds Bank PLC

Financial Ombudsman decision DRN-3468586 Upheld

Upheldoutcome, as published by the Ombudsman

£1,500redress stated in the decision

Mon Jun 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Bereavement and power of attorney

In the Ombudsman’s words

Mrs C says she was told repeatedly by Lloyds that D had told it to close her accounts.Account closed or refused

Mrs C complains about the actions of Lloyds Bank PLC when she reported the passing of her husband and switched bank account.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3468586.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.