MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN-3467953 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Aug 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

If Mr T is unable to pay the balance on the account immediately Moneybarn will need to show forbearance and agree an affordable repayment plan with him.Treatment in financial difficulty

Moneybarn provided misleading information when Mr T contacted them in June 2021.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3467953.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.