Lloyds Bank PLC

Financial Ombudsman decision DRN-3465090 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Sep 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Product mis-sold

In the Ombudsman’s words

refused his request to withdraw funds from two juniors ISA accountsAccount closed or refused

Lloyds did confirm that they’d subsequently and mistakenly told Mr M the accounts could be closed before his children reached the age of 18Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3465090.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.