Bank of Scotland Plc

Financial Ombudsman decision DRN-3463250 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr H complains that Bank of Scotland plc trading as Halifax (Halifax) prevented a transfer of money to his trading account and provided him with poor service when he contacted them about it.Payment delayed or failed

The call handler then put Mr H on hold and said that he would come back but he didn’t. Mr H was left on hold for around 15 minutes before the call was terminated.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3463250.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.