Yorkshire Building Society

Financial Ombudsman decision DRN-3458493 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

unfairly set up their mortgage in two parts, one of which was on its standard variable rate (SVR) rather than the fixed rate they wantedInterest and rates

YBS made an error in the setting up of Mr F and Miss S’s mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3458493.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.