Bank of Scotland Plc

Financial Ombudsman decision DRN-3457847 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

BoS systems problems resulted in the payment problems Mr L experienced when he attempted a transactionPayment delayed or failed

I also accept that Mr L didn’t receive BoS’s response to his complaint in April 2021 which resulted in further inconvenienceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3457847.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.