Barclays Bank UK PLC

Financial Ombudsman decision DRN-3457227 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Sep 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Barclays did make administrative mistakes setting up Mr and Mrs E’s special covid payment deferrals. This led to arrears being recorded on their credit file when they were in a special covid payment deferral.Credit file reporting

The complaint Mr and Mrs E complain about how Barclays Bank UK Plc has administered their mortgage during the covid-19 pandemic.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3457227.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.