Halifax Limited

Financial Ombudsman decision DRN-3456122 Upheld

Upheldoutcome, as published by the Ombudsman

£900redress stated in the decision

Fri May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

the refusal by Bank of Scotland plc trading as Halifax to approve their application to remortgageMortgage administration

they did not believe that their complaint had been properly investigatedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3456122.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.