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Evergreen Finance London Limited

Financial Ombudsman decision DRN-3450643 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr H also complains that he paid more interest than he should have done, or was led to believe he would pay, despite paying it off early.Interest and rates

Mr H complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk (MoneyBoat), were unreasonable when contacting him about a payment in October 2021.Complaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3450643.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.