Madison CF UK Limited

Financial Ombudsman decision DRN-3450598 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Madison has acknowledged delays in responding to Ms S’s emails and live chat messages, which meant it took almost four months to set up a payment arrangementTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3450598.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.