Nationwide Building Society

Financial Ombudsman decision DRN-3450190 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr S1 and Mr S2 complain that Nationwide Building Society won’t extend the term of their mortgage.Mortgage administration

Nationwide accepts that it could have been clearer during the March 2019 call that the lease extension would still be required to complete a permanent term extension following the trial period of higher monthly payments.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3450190.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.