Firms › Wirecard Card Solutions Limited ›

Wirecard Card Solutions Limited

Financial Ombudsman decision DRN-3450018 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

U Account blocked access to the account while it carried out a reviewFunds blocked or frozen

U Account haven’t been helpful to Mr RComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3450018.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.