TSB Bank plc

Financial Ombudsman decision DRN-3448662 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr D complains that TSB Bank plc won’t refund the money he lost to what he now believes to be a scam.APP scam refund refused

I agree with the investigator that he was too late for this to succeed. Chargebacks are a voluntary scheme, so banks aren’t obliged to raise them.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3448662.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.