HSBC UK Bank Plc
Financial Ombudsman decision DRN-3448616 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr K complains that HSBC UK Bank Plc (“HSBC”) failed to refund over £40,000 he says he lost to an investment scam in 2020.APP scam refund refused
However, in these circumstances, Mr K used his debit card to pay a legitimate broker. So, he wouldn’t be able to make a successful chargeback claim in these circumstances because the company he paid had ostensibly provided the services as intended.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3448616.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.