Leeds Building Society

Financial Ombudsman decision DRN-3448083 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr B complains that Leeds Building Society treated him unfairly when he had financial difficulties as a result of the Covid-19 pandemic.Treatment in financial difficulty

Mr B said his concerns about Leed’s CEO not upholding the values were intended for the attention of the CEO. Leeds has a complaints team. It said it was more appropriate for its complaints team to deal with Mr B’s complaint than its CEO.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3448083.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.