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Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3447154 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Card dispute or chargeback, Service failure

In the Ombudsman’s words

He’d been charged a late payment fee when he’d paid on time, and this had resulted in a marker on his credit fileCredit file reporting

Mr L complained about problems he had with Sainsbury’s Bank Plc when he disputed a number of fraudulent transactions.Card dispute or chargeback

Sainsbury’s also recognised that it had received poor service from the complaints team who’d failed to ring back with updates as requestedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3447154.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.