National Westminster Bank Plc

Financial Ombudsman decision DRN-3446679 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

D is unhappy that NatWest has been unable to obtain a copy of this call. It said that the compensation it had been paid related to the problem with its account being blocked and poor service. And so, the £200 offered for this issue was insufficient and £500 was more realistic. And it wanted NatWest to honour the agreement.Charges and fees

It was unhappy at the slow response to the issue and that its card account had also been blocked for unrelated reasons.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3446679.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.