Barclays Bank UK PLC

Financial Ombudsman decision DRN-3446487 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr B complains about the way Barclays Bank UK PLC managed his mortgage.Mortgage administration

Mr B complains about the customer service he received from Barclays after he spoke to them on 30 July 2021 to request an extension to his mortgage.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3446487.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.