Arrow Global Limited

Financial Ombudsman decision DRN-3444637 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Wed Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Arrow accepted they’d made a mistake by not telling Mr G they’d stopped the court proceedings.Complaint handling

Arrow have not been able to show they were entitled to pursue Mr G for this account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3444637.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.