Santander UK Plc
Financial Ombudsman decision DRN-3442992 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri May 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
Mr M complains that Santander UK Plc blocked his account.Funds blocked or frozen
Mr M also complains about the time taken and service provided by Santander when completing its review.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3442992.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.