HSBC UK Bank Plc
Financial Ombudsman decision DRN-3442773 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Bereavement and power of attorney
In the Ombudsman’s words
she disputes transactions made on the account in particular ATM withdrawals and payments made using Mr G’s debit cardUnauthorised transaction
The court appointed a local solicitor as an attorney in November 2014Bereavement and power of attorney
Rules cited
FCA DISP (Dispute Resolution), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3442773.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.