MONZO BANK LIMITED
Financial Ombudsman decision DRN-3442444 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
Monzo said it had seen an increase in fraudulent behaviour on online cryptocurrency exchange platforms. And so it prohibited cryptocurrency trading on his account.Funds blocked or frozen
Monzo accepted Mr R had waited a long time when trying to speak to someone over the phone.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3442444.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.