Santander UK Plc
Financial Ombudsman decision DRN-3440679 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Wed Aug 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
Mr V complains that Santander UK Plc wrote to him by post regarding the mortgage which it held on his late mother’s property although he had requested that it not contact him in that manner.Mortgage administration
Mr V’s mother was the sole owner of a property following the death of her husband. Mrs V sadly passed away in the early stages of the Coronavirus Pandemic in April 2020.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3440679.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.