National Westminster Bank Plc

Financial Ombudsman decision DRN-3439281 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

NatWest is entitled to follow its processes before attempting a chargeback of the payment.Card dispute or chargeback

Mr M has said he was unhappy with the way he was spoken to by NatWest’s staff, he mentioned he felt his concerns were dismissed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3439281.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.