Barclays Bank UK PLC

Financial Ombudsman decision DRN-3439179 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed May 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr and Mrs S complain about the way Barclays Bank UK PLC dealt with his mortgage application.Mortgage administration

I think the £100 offered by Barclays is fair and reasonable compensation for any disappointment, upset and inconvenience caused by its poor service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3439179.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.