Bank of Scotland Plc

Financial Ombudsman decision DRN-3438568 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr I complains that Bank of Scotland plc failed to provide him with information he requested about a pending payment on his account.Complaint handling

Mr I says Bank of Scotland told him it couldn’t deal with complaints raised through external websites and it deleted messages he sent it using social media.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3438568.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.