TSB Bank plc

Financial Ombudsman decision DRN-3438119 Upheld

Upheldoutcome, as published by the Ombudsman

£2,224redress stated in the decision

Tue Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs M complains about the way TSB Bank plc has dealt with a claim she sought to make in relation to recovery of money she’d paid towards a holiday bookingCard dispute or chargeback

Her complaint is not about the steps the bank has subsequently taken to deal with the claim, but about the fact that it failed to take any steps to deal with it for more than six months.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3438119.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.