National Westminster Bank Plc

Financial Ombudsman decision DRN-3437522 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mrs G has complained about how National Westminster Bank Plc has responded to her financial difficulties.Treatment in financial difficulty

NatWest’s failure to help her, she now has an outstanding debt consisting largely of interest and charges that NatWest applied to her account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3437522.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.