Clydesdale Bank Plc
Financial Ombudsman decision DRN-3437093 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
He also thought that the Bounce Back Loan had been mis-sold, as he wasn’t advised that it would prevent T from transferring its existing borrowing.Product mis-sold
He said he’d made a number of attempts to contact the bank about switching T’s commercial mortgage but that no-one had gotten back to him.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3437093.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.