Barclays Bank UK PLC

Financial Ombudsman decision DRN-3437024 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr and Mrs P are unhappy with how Barclays Bank UK PLC handled the set up of their offset mortgage after they moved properties.Mortgage administration

When Mr and Mrs P told Barclays about this, the bank had technical problems trying to sort things out, and it took around 12 months to fix the issue. During this time, Mr and Mrs P raised a formal complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3437024.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.