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Barclays Bank UK PLC
Financial Ombudsman decision DRN-3436946 Upheld
Upheldoutcome, as published by the Ombudsman
£1,301redress stated in the decision
Thu Jun 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
delayed the opening of a Deputyship account for herAccount closed or refused
Barclays Bank UK PLC should reimburse £1,301.28 to Ms W together with 8%* simple interest from 6 March 2020 to the date of settlement.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3436946.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.