HSBC UK Bank Plc
Financial Ombudsman decision DRN-3431390 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
the way in which it has dealt with her financial difficultiesTreatment in financial difficulty
Charges and interest were applied to her current and credit card accountsCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3431390.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.