Nationwide Building Society

Financial Ombudsman decision DRN-3430386 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue May 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr H complains that Nationwide Building Society didn’t process a chargeback for him when he requested it.Card dispute or chargeback

And it didn’t do enough to help him send the information it needed to process the chargeback.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3430386.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.