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Wise Payments Limited
Financial Ombudsman decision DRN-3428275 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs L complains that Wise Payments Limited (“Wise Payments”) refuse to refund payment transfers she made to a company she believed to be legitimate.APP scam refund refused
Rules cited
FCA BCOBS (Banking Conduct of Business)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3428275.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.