Santander UK Plc
Financial Ombudsman decision DRN-3428266 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
Santander had received a report about two payments into Mr O’s account on 25 April 2020. The sender had said that there had been a scam.APP scam refund refused
Mr O complains that Santander UK Plc closed his accountAccount closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3428266.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.