National Westminster Bank Plc

Financial Ombudsman decision DRN-3428222 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

A company I’ll refer to as W complains that National Westminster Bank PLC (NatWest) closed its account without giving an explanationAccount closed or refused

He said he’d been denied an extension to the 60-day deadline and that NatWest had held up the switch to a new bank.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3428222.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.