Metro Bank PLC

Financial Ombudsman decision DRN-3426977 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Aug 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr G is unhappy with how long Metro Bank PLC took to deal with unauthorised transactions on his account.Unauthorised transaction

Metro Bank investigated his complaint and agreed that its adviser did imply that it should be able to complete its investigations in ten days, when that can’t be guaranteed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3426977.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.