Bank of Scotland Plc

Financial Ombudsman decision DRN-3426161 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mr and Mrs B say they contacted Halifax in 2016, and twice in 2020 to ask for help with their mortgage as they were struggling with financial difficulty.Treatment in financial difficulty

Mr and Mrs B complain that Bank of Scotland plc trading as Halifax didn’t offer them a lower interest rate product on their mortgage sooner.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3426161.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.