Revolut Limited

Financial Ombudsman decision DRN-3426116 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

He complained that Revolut took too long to deal with the chargeback for theseCard dispute or chargeback

He complained that Revolut took too long to deal with the chargeback for these, and that it provided poor customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3426116.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.